Payment Policy


When you access and use (hereinafter referred to as the “Website” and/or “Alice Home Stores”) you (hereinafter referred to as “Customer” and/or “he/she”, “his/her”, “him/her”) expressly agree with the Website’s Terms and Conditions and all other policies incorporated therein by reference (such as Return Policy, Shipping Policy, Payment Policy, Privacy Policy).

Customer’s Statement

Hereby Customer certifies that he/she is the legal owner of PayPal and/or card account, whether debit or credit, that he/she uses to pay for products, which he/she wants to buy via the Website, and authorizes Alice Home to charge his/her PayPal or credit/debit card for the full amount of the purchase made and/or order placed by the Customer. The Customer also confirms that his/her billing information specified by him/her is to the best of his/her knowledge correct and accurate as of the date when the purchase in question is made and/or order is placed via the Website.

Hold and Cancellation of Orders

Alice Home shall have the right to put on hold (i.e. pause) / cancel any order if incorrect billing data is provided by the Customer and/or if Alice Home believes that the Customer is not the legal owner of PayPal account and/or credit/debit card that he/she uses to pay for the items in question.


In case of a refund, Alice Home will, whenever possible, refund to the payment method originally used to place the order according to the Terms and Conditions.

Chargeback and Retrievals

Subject to prior request from an authorized financial institution (for example, cardholder’s bank), Alice Home will forward information about its Customer (e.g. IP address, e-mail, etc.) to such party.

Card Authorization Form and copy of Government Issued Photo ID and Card

In rare cases our system requires additional information to process certain orders. If this is the case, we may e-mail you our Card Authorization Form that needs to be filled out and signed by the person placing the order with Alice Home and e-mailed back to us together with a copy of Government issued photo ID and copy of a front and back of the card used to pay for the order. The name on the card must match the name on the billing address, Card Authorization Form and Government Issued Photo ID. We are sorry for any inconvenience this may cause.

Accepted Payment Methods

We accept major debit & credit cards, and PayPal. Please note that we accept ONLY U.S. issued cards (i.e. NO international and/or cards issued outside of U.S.). Please note that items by ESF, Homey Design and Comfort industries can be paid only by all kind of checks, money order or cash.

We reserve the right to ask for payment for any order by all kind of checks, money orders, cashier checks or cash in case if our security department won’t be able to proceed with the order for whatever reason.